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Email Support
https://www.exchangeratesapi.com.au/contact
Response Times:
- Free: Best effort (2-5 business days)
- Starter: 48 hours
- Professional: 24 hours
- Business: 4 hours
- Enterprise: 4 hours + phone support
Self-Service
Include:
- Your email address and plan
- Exact error messages and HTTP codes
- Request ID from X-Request-Id header
- Sample cURL command (with key redacted)
Check status page first, then email us
Business Hours
Australian Eastern Time (AEST/AEDT)
- Monday-Friday: 9 AM - 5 PM
