Support

Documentation Index

Fetch the complete documentation index at: https://docs.exchangeratesapi.com.au/llms.txt

Use this file to discover all available pages before exploring further.

​

Support Channels

​

Email Support

https://www.exchangeratesapi.com.au/contact Response Times:

• Free: Best effort (2-5 business days)
• Starter: 48 hours
• Professional: 24 hours
• Business: 4 hours
• Enterprise: 4 hours + phone support

​

Self-Service

​

When Contacting Support

Include:

• Your email address and plan
• Exact error messages and HTTP codes
• Request ID from X-Request-Id header
• Sample cURL command (with key redacted)

Check status page first, then email us

​

Business Hours

Australian Eastern Time (AEST/AEDT)

• Monday-Friday: 9 AM - 5 PM