Support Channels
Email Support
https://www.exchangeratesapi.com.au/contact Response Times:- Free: Best effort (2-5 business days)
- Starter: 48 hours
- Professional: 24 hours
- Business: 4 hours
- Enterprise: 4 hours + phone support
Self-Service
API Status
Real-time API status
Dashboard
Usage and billing
When Contacting Support
Include:- Your email address and plan
- Exact error messages and HTTP codes
- Request ID from X-Request-Id header
- Sample cURL command (with key redacted)
Business Hours
Australian Eastern Time (AEST/AEDT)- Monday-Friday: 9 AM - 5 PM