> ## Documentation Index
> Fetch the complete documentation index at: https://docs.exchangeratesapi.com.au/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with the Exchange Rates API - support channels, response times, and troubleshooting resources

## Support Channels

### Email Support

**[https://www.exchangeratesapi.com.au/contact](https://www.exchangeratesapi.com.au/contact)**

**Response Times:**

* **Free**: Best effort (2-5 business days)
* **Starter**: 48 hours
* **Professional**: 24 hours
* **Business**: 4 hours
* **Enterprise**: 4 hours + phone support

### Self-Service

<CardGroup cols={2}>
  <Card title="API Status" icon="wifi" href="https://exchangeratesapi-com-au.openstatus.dev/" target="_blank">
    Real-time API status
  </Card>

  <Card title="Dashboard" icon="chart-line" href="https://app.exchangeratesapi.com.au">
    Usage and billing
  </Card>
</CardGroup>

### When Contacting Support

Include:

* Your email address and plan
* Exact error messages and HTTP codes
* Request ID from X-Request-Id header
* Sample cURL command (with key redacted)

*Check [status page](https://exchangeratesapi-com-au.openstatus.dev/) first, then email us*

## Business Hours

**Australian Eastern Time (AEST/AEDT)**

* Monday-Friday: 9 AM - 5 PM